Mystery Shopping Services
Helping Your Business Realize Its Full Potential
Mystery ShoppingGive your business a competitive edge. Our exclusive Mystery Shopping service provides you with an objective assessment of a customer’s experience with your brand. We provide you with the tools you need to make your business standout and the ability to grow your market share in today’s challenging economy. With our comprehensive Mystery Shopping service, you get the opportunity to test your current system and fix any problems without sacrificing an actual sale.
What We OfferThis service is designed to help business owners obtain an objective and unbiased assessment of a customer’s experience. Our professionals will visit or contact your place of business and evaluate specific points of interest to you, including:
- Customer Service
- Product Availability and Placement
- Quality of Product/Service
- Business Conditions/Appearance
- Employee Accuracy and Training
- Compliance with Regulations and Policies
You can schedule a custom experience and receive multiple assessments to obtain an accurate review of typical customer impressions at the frequency desired. We are a professional risk management firm, with an eye for detail and unparalleled communication skills. You will enjoy the ability to tailor the Mystery Shopping experience to maximize constructive criticism and get a front row seat to how your company performs on a daily basis. There are no ‘traps’ or ‘bait and switch’ scenarios, just honest and detailed feedback. Our goal is to help you make your business as successful as possible.
How It WorksWe will work with you to create a comprehensive Mystery Shopping experience with a combination of on-site visits, telephone, and web (chat) interactions. Visits can be scheduled as one-time for specific events (such as sales promotions) or on a monthly, quarterly, or annual basis. We work with you to get as much detail as possible regarding the specific measures you want to test/review and help you create the best method to evaluate. Our professionals will develop specific scenarios/scripts to focus assessment and concentrated feedback. At the conclusion of every Mystery Shopping experience, we will deliver a professional, detailed report highlighting our experience, observations, and recommendations for follow-up or improvement.
- Receive Honest & Useful Feedback
- Use for Employee Evaluations
- Identify Areas for Improvement
- Assess Safety & Security
- Measure Your Training & Performance
- Strengthen Your Brand
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